Frequently Asked Questions
Everything you need to know about your PACH shopping experience.
How long does shipping take?
We process orders within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
Which payment methods do you accept?
PACH accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna.
Are your materials sustainably sourced?
Sustainability is at the core of PACH. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure high-quality fashion with a lower environmental impact.
Can I track my order?
Yes. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.